CUSTOMER CENTRICITY

IT’S THE DIFFERENCE THAT MAKES THE DIFFERENCE

A professional staff for a tailor-made commercial service. To have a clientele that remains faithful over the years is for us a reason of deep pride. Zelari Piante has developed over the years, the mastery to adapt the offer to each individual client need, ensuring a real and effective customization of the service.

Personalized services

• First of all the human aspect. Each customer has a dedicated sales account manager, who follows him at every stage and that establishes with the client a very close and empathetic relationship

• One goal. To ensure quality and success for both, by anticipating every detail and immediately resolving any mishap (if any).

• Effectiveness and efficiency. Punctual, fast and customized answers

• Always listening to you. Technical and productive skills to constantly develop quality products that best meet the demands of our customers, even in terms of price.

• For us, the visits of our customers are moments of particular importance, allowing us to understand all the special requirements both commercial and technical and further tighten the knowledge and personal relationship.



Personalized logistics

The logistics division of Zelari Piante has been developed to meet every need on volumes of every size:
– Highly qualified employees are responsible for the full-time selection of plants for the orders of our customers, checking quality, uniformity and compliance with the required measures.
– Packaging and loading are catered for to the finest detail to ensure the integrity of the material.
– For all destinations, if required, we can organize the delivery of our plants from our nurseries to the customer’s destination, either this is his own premises or a landscaping sites.
– On request there is a service of labelling, prepricing and barcoding of every single plant and, always and anyway, the Phytosanitary certification that accompanies all plants.